Mike Gendron's experience with American Airlines
Apr 22, 2021 1:39:47 GMT -5
Post by Berean on Apr 22, 2021 1:39:47 GMT -5
This is unbelievable! This is a post from his FB page.
Warning! American Airlines can put you on their “no fly” list without any communication, warning or due process. My wife and I flew from Dallas to Chicago en route to Green Bay on Friday, April 9 on flight 1408. During the flight I wore my mask the entire 2 hour flight except to drink a cup of water 90 minutes into the flight.
Two days later, when we arrived at the airport in Green Bay to fly back home, I was told that I could no longer fly on AA because I violated the face mask mandate on flight 1408. So I was stranded in Green Bay with no advanced warning to make any other plans. The counter attendant was very sympathetic, noting that I was a million miler (approaching 2 million miles) and have been a loyal customer of AA for over 52 years, He made several phone calls to to AA management but they refused to let me fly. So we had to pay for a hotel, then pay $600 for a flight on another airline to get us back to Dallas.
Two days after I was banned from my flight back home I received an email from AA Corporate Security stating, "Due to a recent ‘incident' regarding our policy on face mask coverings on American Airlines flight 1408 on April 9, 2021 between DFW-ORD, future travel on all American Airlines flights, including all code-share flights, will be denied and future reservations will not be honored.” Over the course of the next week I told two different representatives with AA Customer Relations that this must be a case of mistaken identity because I was not involved in any “incident” and did not even have a conversation with any flight attendant except to ask for a cup of water. My two emails and three phone calls were to no avail.
It is inconceivable that a flight attendant can make a false accusation or misidentify a passenger and have a loyal customer banned from future flights without due process. It is unimaginable, and contrary to reason, that a flight attendant would have the power to cause havoc to a loyal customer's travel plans without any communication with the passenger. It is also a travesty of justice that AA refused to give me a copy of the “incident” report or provide a means for due process to challenge the false accusation.
This is indeed a strange way to run an airline and an outrageous and disgracefull way to treat a once loyal, longtime customer. So beware!
Warning! American Airlines can put you on their “no fly” list without any communication, warning or due process. My wife and I flew from Dallas to Chicago en route to Green Bay on Friday, April 9 on flight 1408. During the flight I wore my mask the entire 2 hour flight except to drink a cup of water 90 minutes into the flight.
Two days later, when we arrived at the airport in Green Bay to fly back home, I was told that I could no longer fly on AA because I violated the face mask mandate on flight 1408. So I was stranded in Green Bay with no advanced warning to make any other plans. The counter attendant was very sympathetic, noting that I was a million miler (approaching 2 million miles) and have been a loyal customer of AA for over 52 years, He made several phone calls to to AA management but they refused to let me fly. So we had to pay for a hotel, then pay $600 for a flight on another airline to get us back to Dallas.
Two days after I was banned from my flight back home I received an email from AA Corporate Security stating, "Due to a recent ‘incident' regarding our policy on face mask coverings on American Airlines flight 1408 on April 9, 2021 between DFW-ORD, future travel on all American Airlines flights, including all code-share flights, will be denied and future reservations will not be honored.” Over the course of the next week I told two different representatives with AA Customer Relations that this must be a case of mistaken identity because I was not involved in any “incident” and did not even have a conversation with any flight attendant except to ask for a cup of water. My two emails and three phone calls were to no avail.
It is inconceivable that a flight attendant can make a false accusation or misidentify a passenger and have a loyal customer banned from future flights without due process. It is unimaginable, and contrary to reason, that a flight attendant would have the power to cause havoc to a loyal customer's travel plans without any communication with the passenger. It is also a travesty of justice that AA refused to give me a copy of the “incident” report or provide a means for due process to challenge the false accusation.
This is indeed a strange way to run an airline and an outrageous and disgracefull way to treat a once loyal, longtime customer. So beware!